Notice of the new Caliber online portal has been both emailed and snail mailed to all unit owners. The addition of the Caliber portal gives both unit owners and Board members faster access to information about account status, and allows individual unit owners to ask for assistance with maintenance concerns. When this was originally discussed, the Board submitted several general questions to APM regarding cost and data security.
We encourage you to explore the portal and learn about the kinds of unit owner input and information available through its use.
1) How soon will this be fully functional? Our goal is to have Caliber fully functional by 9/1/17.
2) How much does it cost each month? per unit? for the entire association? The total cost to Silver Valley is $20 per month. This is a flat monthly charge to the entire association, not a per-unit charge. Unit owners will not receive any bills for this service.
3) Is the monthly cost billed to SVCA? The cost is billed to SVCA on their management fee invoice.
4) How is this better than what we do now? How do I benefit from using it? Why not just do what we always did? Owners will now have 24 hour access to information concerning their own account, including access to invoices and financials. Board members will have access to their own personal records, and also to association business data. Unit owner maintenance requests (Requests for Change, maintenance requests, etc.) can be submitted through the portal; they provide a tracking system for the Board and property manager.
5.) Can I opt out of having my data accessible online? Unit owners can call APM and request to be opted out of Caliber, altogether. Unit owners can also use the portal itself to opt out of specific information or make changes to certain individual account preferences.
6.) If I set up and make payments online, is it safe? Is the site secure and how is it protected? All payments are made through 3rd parties, just like online banking and credit card payments. All financial transactions are made on a bank or a payment processor website, not directly in Caliber Portal. To better protect account data, Caliber.Cloud uses SSL for all web services, including Portal.
7.) Is the database where all our personal data are stored secure? The database itself is secured with multiple usernames and passwords, and sensitive data are encrypted within the database.